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Every interaction customers have with your club is an opportunity, a chance to build upon a customer relationship or create a great first impression. Saying “hello” when they call is a great start.

 

If a customer is calling, they need your help. How your club fulfills that need will have a profound effect on your customer’s enthusiasm, loyalty, referrals and repeat business.

“the lostsalemail box”

At GymPhone we understand bottom lines, but we also understand true customer service. As businesses spend thousands of dollars to get customers to think about them, they seem to have lost touch with the importance of the First Impression Connection. The right time to be available is the first time your customer calls, or you will send them to the LostSaleMail Box. 75% of your customers that reach voicemail will hang up.