They've become an integral part of my team.
They've become an integral part of my team. Their staff is great at fielding customer inquiries and has a strong focus on setting appointments with potential members. They're personable—they took the time to learn about my business, pricing model and sales approach, so they could truly be part of the sales team. It's great to have the peace of mind that during non-staffed hours, or times when staff can't get to the phone, that calls are being answered.
– Mike W.
If a member wants to cancel, our staff can have information prepared when we call the member back.
I love that the phone can ring four times, giving staff a chance to answer it. If they're not able to take the call, they know someone from GymPhone will grab it and will send an email to us, providing details on the call. Calls are recorded too, which I love. This is such a time saver—and if it's a member who wants to cancel, our staff can have information prepared when they call the member back.
– Jinell A.
They deliver on everything they say they're going to do.
We let most of our calls go to GymPhone—they can set more appointments than a new manager and capture calls after staffed hours. They're very easy to work with, and they deliver on everything they say they're going to do. Any time they take a call, update credit card info or make an appointment, they send the club an email. When you work at a club that doesn't have it and you're used to it, you miss it.
– Kyle H.
“GYMPHONE took the stress off of the call volume within the first hour. I cannot begin to describe the relief it took from my staff knowing that calls on the other end are being answered promptly, and handled properly.”
Jen R. Owner of two Fitness locations
“GYMPHONE has been a game changer [and has] become a valuable addition to our team and has allowed us to operate seamlessly when we are not staffed.”
Josh M. GM of six Fitness locations
“Signing up with Gymphone was the simplest decision that I have made yet - worth every single cent. Since signing up we have had fewer abandoned calls and more tours booked by phone than we ever had.”
Clinton W. Owner of two Fitness locations